Returns and Refunds
We want you to feel confident purchasing SHINE resources. Eligible physical products may be returned within 30 calendar days of delivery.
Return Eligibility
To qualify for a return, the product must be:
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Unused and unwritten in
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Undamaged
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In its original condition
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Returned with all included pieces and materials
Because journals, planners, workbooks, and activity resources cannot be resold after they have been written in or used, we are unable to accept returns of used products.
Please contact SHINE for Kids before mailing a return. Items returned without prior approval may not be eligible for a refund.
Return Shipping
Customers are responsible for return shipping costs when returning an item because of a change of mind, duplicate purchase, or ordering the wrong product.
Original shipping charges are nonrefundable. SHINE for Kids does not charge a restocking fee.
We recommend using a trackable shipping method, as SHINE for Kids cannot be responsible for return packages that are lost in transit.
Damaged, Defective, or Incorrect Orders
Please contact us within 7 calendar days of delivery if your order arrives damaged, defective, incomplete, or incorrect.
Include your order number, a brief description of the issue, and photographs when possible. We will work with you to provide an appropriate replacement or refund. SHINE for Kids will cover reasonable shipping costs when the error or damage is our responsibility.
Bundles
Products purchased as part of a bundle must be returned together as a complete bundle to qualify for a refund. Partial bundle returns are not accepted unless approved because an individual item arrived damaged or defective.
Digital Products
Digital downloads and printable products are final sale and are not eligible for return or refund once purchased or accessed, except when required by law or when a technical problem prevents access to the purchased file.
Scholarship-Funded Purchases
Refunds for purchases made through an education scholarship, reimbursement program, marketplace, grant, or other third-party funding source must be returned through the original payment or funding system and are subject to that program’s rules. Scholarship-funded purchases cannot be refunded directly to the customer as cash.
Refund Processing
Once an eligible return is received and inspected, we will notify you of the return decision. Approved refunds will be issued to the original payment method.
Please allow 5–7 business days after approval for SHINE for Kids to process the refund. Additional processing time may be required by your bank, credit-card company, scholarship program, or payment provider.
To request a return or report an order problem, please contact SHINE for Kids through the contact information provided on our website.